Terms & Conditions
When you place your order you will be sent an email to confirm that we have received it. These email confirmations are produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fulfil that order. We will then check availability of the product(s) ordered. If the product(s) is available and the details of the order are correct, you will receive an email once the product(s) is despatched. If the product is not available we will also notify you via email. In the event of a product being unavailable the payment made for the product will be refunded in full.
We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, you will be notified via email and any payment made for the product(s) will be refunded in full. This does not affect your Statutory Rights.
All new orders are deemed separate and each is treated individually.
Payment must be made at point of ordering. All payments are to be made via online payment methods. We accept all major credit and debit cards, paypal payments and Google Checkout. You do NOT need to create a Paypal account to process a payment. After clicking Paypal as your payment option you will be taken to the Paypal login page. If you do not have a Paypal account, click the link saying "Do not have a Paypal account" You will then be able to enter your card details manually.
There are no fees for paying for products Gift vouchers cannot be used for orders already placed. If the value of the order exceeds the value of the gift voucher, the balance must be paid at point of ordering. Vouchers have a cash redemption value of 0.001p.
All prices include VAT (where applicable) at the current rates.
We manage our deliveries utilising Royal Mail and Parcel Force. The choice of courier/service is at our discretion with the decision based on the weight of the item(s), value of the order and its destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable. We reserve the right to deliver in multiple consignments; however this will be at no extra cost.
Some of our items may be sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return. If your order will require a signiture on delivery you will be notified by email.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
Deliveries take 2 to 7 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm. In any event we will deliver your item within 14 days.
We always try to keep our stock figures as up to date as possible but cannot guarantee that all products are always available. If we cannot supply a product that you have ordered you will be notified via email and we will refund or re-credit your account with the amount debited by us.
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified within 24 hours of receipt. The item must be received by us within 14 days.
Please email us. You will need to provide product details, a description of the fault and your preference for a refund or replacement. We will then provide you with the return address. It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable. We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
Please also note that personalised gifts are exempt from the uk distance selling regulations, as set by trading standards. This means your right to cancel does not automatically apply due to the fact that the goods are made to your own requirements.
All refunds will be processed to the original card used for the purchase transaction. Refunds will only be made subject to our terms and conditions.
We may change or withdraw any part of our website, or may refuse you access to the web site at any time if we consider it necessary. We may also terminate this Agreement and immediately remove, cancel or suspend access to and use of our site upon breach of any part of these Terms whatsoever.