Ordering Info

Ordering from our website is easy, you have the option to create an account when going through checkout which makes the process even easier the next time you visit. We accept a wide range of payment methods, dispatch orders quickly, and our friendly and efficient staff are here to help every step of the way...

Payment Methods

We accept payment by all UK credit and debit cards, we also accept Google Checkout and PayPal. Our checkout is 100% safe and is secured by 256bit SSL technology, your browser will display a padlock symbol to verify you are on a secure page and more information about our security can be found by clicking on the padlock. More details about the security of our checkout can be found below under the security heading.

Postage & Delivery

We aim to dispatch all orders within 7 days. Please remember our gifts are custom made to order and not just picked from a shelf. We use Royal Mail 1st Class delivery unless otherwise stated and a dispatch note will be sent to you once your order is on its way. Some bulkier items or more valuable orders may be sent via a tracked courier service, you will be notified by email before dispatch in these circumstances.

Contact Us

You can contact us by using the Live Chat facility, email, the contact form on this website, or by telephone. We strive to reply to all emails within 24 hours.

Security

We take your online safety very seriously and  have 256bit SSL security on the checkout. Our payment processor also benefits from security thank to 'Verified by Visa' and 'Mastercard Securecode' technology. More info on these below:

Verified by Visa

Verified by Visa protects your card twice when you shop online with Visa – firstly with a personal message, and secondly with your own secret password.

If you’re used to shopping online, using and trusting Verified by Visa will come as second nature. If you’re not, then this is a reassuring place to start.

Using Verified by Visa, your Visa card will work just as it does now. It will also work with online retailers who are not yet offering the Verified by Visa service.

It’s this simple to sign up:

• Sign up for the service with the bank or organisation that issues your Visa card
• Choose a password and a personal message
• When you’ve signed up, you can shop at any online retailers offering Verified by Visa

MasterCard® SecureCode™

What is MasterCard® SecureCode? MasterCard SecureCode is a new service that enhances your existing MasterCard card. A private code gives added protection against unauthorized use of your card when you shop at participating online merchants.

How does MasterCard SecureCode work? Once you've registered and created your own private SecureCode, you will be automatically prompted by your card issuer to type in your SecureCode each time you make a purchase at participating online stores/retailers. Then your SecureCode will be quickly confirmed by your card issuer to complete your purchase. Your SecureCode will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.

How does MasterCard SecureCode protect me? Correctly entering your SecureCode during a purchase at a participating online store/retailer, confirms that you are the authorized cardholder.If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating store/retailer.